We Are Hiring
We are North County San Diego's fastest-growing physical therapy business and we are looking for the perfect person to join our team!
We Help People Aged 50+ Stay Active & Mobile So They Can Keep ‚ÄėDoing The Things They Normally Do‚Äô For Years To Come

Who We Are Looking For?

  • Do you love people and want to build relationships with clients while helping a local small business?
  • ‚ÄčDo you believe that it is important for a business to develop trust with potential clients?
  • ‚ÄčDo you have a proven track record of being able to convert inquiries into paying clients?
  • ‚ÄčDo you have experience in a business or industry where targets need to be met? Are you comfortable making multiple phone calls?
  • ‚ÄčAre you comfortable speaking on the phone and in person, to new, old and existing clients of the business?
  • ‚ÄčAre you comfortable with handling objections from hesitant potential clients?
  • ‚ÄčAre you comfortable having conversations around money, cost, price and value?
  • ‚ÄčAre you flexible, open to change, and committed to learning?
If so, you could be the person we are looking for to fill our position who will be helping clients around North County San Diego make the right decision for their health!

The Role

This position is of the upmost importance to our practice. Unlike many medical offices, we take a large amount of time getting to know the people who contact our office and we love to build a relationship with them in order to provide as much education as possible. Many people who call us or inquire about our services are not sure what they need to do or how to get started. Many are frustrated and often times have been let down by other offices.

Therefore, you are the FIRST and most frequent point of contact for everyone that becomes apart of our family. Your job will be to make these people feel comfortable and excited that they’ve reached out to us, to ask the right questions so they feel listened to, to help lead them to make the best decision for their health, and to go above and beyond to make them feel cared for.

Your position will be to ultimately help Parker Physio‚Äôs mission of ‚Äúhelping people over age 50 stay active and mobile so they can keep doing the things they normally do for years to come.‚ÄĚ

To be successful in this role you must have previous experience in admin/office work and have a strong focus on customer service. You also must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail. Please ONLY apply if you have experience in admin and have worked in a customer service environment.

You must be comfortable with talking to strangers on the phone both in person and on the phone as well as a self-starter. Being organized should be a top priority in your life and you must be able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day.

You must be comfortable taking payments, talking about money and comfortable handling customer concerns and questions about cost. PLEASE ONLY APPLY if you can handle conversations about money/cost. We are a private medical practice and the conversation about money with patients cannot be ignored.

Your job will be to assist with all aspects of client care which includes retaining clients, maintaining systems that allow us to communicate effectively with clients and other team members, following up with leads and clients that inquire by phone, email, or social media, and representing our company by assisting with marketing, community events, social media marketing, outreach events, and email marketing.

You will be helping grow our company from a ‚Äústart-up‚ÄĚ to THE number one provider of physical therapy services for those over the age of 50 in the United States.

If you have a positive outlook on life, you are flexible and open to change and committed to learning, you could be just the person we are looking for to fill the position that we have able in the reception and on the front desk at our physical therapy clinic!

To Be Successful In This Position You Must:

  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable)
  • ‚ÄčApply effective questioning techniques to ensure recommendations are delivered with accuracy, relevancy and confidence
  • ‚ÄčAdaptable to varying sales situations and utilize various methods of close to secure the patient
  • ‚ÄčA nurturing style that encourages patients to increase their propensity to engage with the business
  • ‚ÄčTo have a "close every conversation" mentality to ensure no clients are left without a pre-agreed follow-up course of action, whether that be discovery visit, Evaluation, Follow-up Call, Shock & Awe Box etc
  • ‚ÄčComfortable in conversations dealing with money, cost, price and value
  • ‚ÄčHandling objections: being undeterred when a client says ‚Äúno‚ÄĚ and be comfortable to continue the conversation and make follow up calls to these hesitant potential clients (when they need our help)
  • ‚ÄčDemonstrate resilience and tenacity to keep following up with cold and warm prospects, drop offs and past patients
  • ‚ÄčAbility to follow scripts provided but flexible and adaptable to changing scripts
  • ‚ÄčCommunicate with staff about leads coming in
  • ‚ÄčOrganization and planning: plans and organizes, schedules and budgets in an efficient, productive manner, focuses on key priorities
  • ‚ÄčFollow through on commitments: lives up to verbal and written agreements regardless of personal cost
  • ‚ÄčDemonstrate an ability to quickly and proficiently understand and absorb new information
  • ‚ÄčAttention to detail: does not let important details slip through the cracks
  • ‚ÄčPersistence: demonstrate tenacity and willingness to go the distance to get something done
  • ‚ÄčProactive: acts without being told what to do. Brings new ideas to the company
  • ‚ÄčAlertness: are they able to spot potential referral situations or opportunities for the sale of other products and services
  • ‚ÄčComputer Literacy: Google, Facebook, Excel, knowledge of CRM (ActiveCampaign training will be provided).
Hourly Pay: $14-$18/hr based on experience (Full-Time Position)

Think You're A Good Fit?

If so, click below to apply for this position and take the next step in our pre-interview process. This could be your chance to get involved in a fast-growing business and help people in pain improve their quality of life.

We look forward to getting to know you!
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